1. After sales service commitment
Our company's product quality policy is to promote management, produce high-quality products, and provide high-quality services.. Satisfy users' needs with high-quality products. For many years, we have adhered to this principle, In order to win the trust of a large number of users, our company makes the following commitments to product quality and after-sales service:
1. Pre sales service
(1) warmly welcome users' visits, and quickly handle users' calls, letters, faxes, and other inquiries.
(2) During the user selection stage, users are welcome to visit our company for inspection. Our company is willing to provide technical information related to the product, and provide various technical consultations and answer user questions in a timely manner. If users need it, our company will assist users who are not familiar with the product in selecting the most suitable product, correct specifications, and models< 2. In sales services
(1) After the contract is signed and takes effect, users are welcome to visit our company for inspection and supervision. Our company will actively cooperate and provide convenience for the inspection and supervision personnel in terms of work and life. Our company will actively adopt and take timely improvement measures for the reasonable opinions on the manufacturing quality of electrical products put forward by the dispatched personnel of users< (2) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on time< Before the product leaves the factory, according to user requirements, notify users to send personnel to participate in the inspection together. Our company will provide convenience for the personnel sent by users in terms of life and work, and can provide free training for users< Before the product is shipped, our company will notify the user and provide them with detailed technical information about the product, including sample information, product quality certificate, factory inspection report, shipping list, installation and operation instructions, and relevant documents for equipment maintenance and upkeep< When shipping goods, they can be picked up by the user or transported by our company according to their requirements. If the goods are damaged or damaged due to our transportation reasons, our company will dispatch personnel to handle them in a timely manner until the user is satisfied< (6) The goods are shipped to the user's site. If requested by the user, our company will send personnel to jointly participate in the acceptance, and at the same time, we will provide free training for the user on the installation, use, maintenance, and other knowledge of electrical equipment< If the user requests early supply due to tight schedule or other special circumstances, our company will handle the urgent needs of the user, prioritize production, and make every effort to meet the user's requirements< Br>3. After sales service
(1) Our company implements a 24-hour after-sales service system, which means that after receiving a notification from users that they need to provide after-sales service, our company guarantees to respond within 3 hours.
Sales Service Hotline
86-13353335929
